Professional Training

Skills gained

Learning how to install and customize Windows 11 operating systems and apps.
Configuring local and remote network connectivity and storage.

You’ll also learn how to:
Configure data security, device security, and network security
Maintain, update, and recover Windows 11.
Note: This course is also backwards compatible with Windows 10 as many of the technologies and principles remain the same. This course is fully updated to Windows 11 23H2 and includes an overview of Windows Copilot

Audience profile

This course is aimed at IT professionals who support Windows 11 desktops, devices, users, and associated network and security resources. The secondary audience for this course is Desktop/Device Support Technicians (DSTs) who provide Tier 2 support to users with computers that are running the Windows 11 operating system (OS) in a on-premises environment.

Pre-requisites

Experience installing PC hardware and devices.
Basic Windows and Active Directory knowledge.
Knowledge of networking fundamentals.
Knowledge of Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
Fundamental understanding of Windows Server.
Understanding of Microsoft Windows Client essentials; for example, working knowledge of Windows 10 or Windows 11
Basic understanding of Windows PowerShell syntax

Installing Windows 11

Introducing Windows 11
Installing Windows 11
Performing a Windows 11 installation
Navigating the Windows 11 user interface

Upgrading and updating Windows 11

Upgrading to Windows 11
Migrating user state
Managing Windows 11 updates
Performing an upgrade from Windows 10
Configuring and managing Windows 11 updates

Configuring Windows 11 devices

Local configuration tools in Windows 11
Using Windows Admin Center
Using Windows PowerShell
Implementing Remote Management

Configuring network connectivity

Configuring network connectivity
Implementing name resolution
Implementing remote access
Configuring IPv4 settings
Configuring and testing name resolution
Configuring a VPN

Managing storage

Overview of storage options
Managing local storage
Managing Storage Spaces
Managing a simple volume
Creating a storage space

Managing files and printers

Overview of File Systems:
FAT, NTFS, and ReFS
Configuring and managing file access
File and folder permissions
Effective access
Configuring and managing shared folders
Combining shared folder and local NTFS permissions
Implementing Work Folders
Managing printers

Managing apps in Windows 11

Deploying apps
Managing access to the Microsoft Store
Configuring Microsoft Edge
Restricting access to the Microsoft Store
Configuring Microsoft Edge
Enabling Application Guard

Implementing and managing security

Managing user and group accounts
Configuring User Account Control
Implementing BitLocker
Implementing Windows 11 security features
Securing against network threats
Configuring local security policy settings
Configuring Windows Defender Firewall

Monitoring Windows 11

Monitoring Windows 11
Optimizing Windows 11 performance
Working with events
Reviewing performance using Resource Monitor
Reviewing performance using Performance Monitor

Troubleshooting Windows 11

Managing Windows 11 startup
Recovering Windows 11
Managing devices and drivers
Understanding the registry
Recovering files
Using File History and Previous Versions to recover files
Recovering a device with a restore point
Using the advanced startup options