ITIL V4 Foundation Certificate in IT Service Management - ITIL in a Day
This certified one-day ITIL Foundation course has run for thousands of delegates since 2011, with a 91% ITIL V4 Foundation exam pass rate. This is neither a crammer nor a revision day, but a fully self-contained course with a sample paper and exam at the end of the day to ensure that students are fully prepared for their real exam. We make extensive use of imagery rather than pages of bullet points and encourage delegates to relate the ITIL theory to their own experiences through discussion throughout the course. We also include key concepts from ITIL v3 to enrich the material and offer delegates practical suggestions for improvement that they can take away and apply within their own organisations.
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PrerequisitesThere are no specific pre-requisites for this course.
Target StudentAnyone new to IT or looking to gain employment in the industry, Service Desk Analysts and Team Leaders, anyone working in second or third-line support, technical architects, infrastructure support staff, business analysts and anyone working in project management.
Exam CertificationThe exam certification is accredited by Peoplecert on behalf of Axelos. Training and exam certification is included in the price of this course.
Summary Course ContentAbout the course, about the exam, about ITIL
Key concepts and definitions
The seven guiding principles
The four dimensions of service management
The service value system/the service value chain
8 ITIL practices (purpose, key terms and definitions)
7 ITIL practices (full details)
Mock exam, debrief and wrap-up
ITIL Foundation Examination40 questions
Pass mark = 26 (65%)
o Missing word
o List (select two from 4)
ITIL FoundationITIL Service ManagementITSMITSMITIL Foundation V4ITIL V4ITILITIL 4