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This comprehensive workshop helps business analysts complement their practical systems thinking with a thorough understanding of effective people skills. A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace environment.
Previous experience in business systems analysis.
Introduction Setting Expectations:
What Do You Need to Survive?
Surviving Requirements Discovery
Characteristics of Effective Requirements
Interpersonal Style:
The Importance of Relationships
The Social Style Model
The Social Styles
Social Style and Backup Behavior
Working With Others
Analytical Social Style
Driving Social Style
Expressive Social Style
Amiable Social Style
Building on Your Strengths
Classification Ethics
Organizational Overview
Why Perform an Overview?
Types of Information to Review
Sources of Information to Review
Benefits of Organizational Overviews
Team Dynamics:
What Makes a Group a Team?
Why BSAs Need to Think about Teams
A Model of Team Development
Team Member Roles
Task Roles
Relationship Roles
Individual Roles
Team Norms
Gaining Consensus
Achieving Commitment
Listening Skills:
The Communication Process
Nonverbal Communication
Communication Filters
What Are Your Filters?
Three Ways to Listen
Listening Traps
Questioning and Interviewing:
Asking Effective Questions
The B-PER Questioning Model
Background Questions
Problem Questions
Effects Questions
Results Questions
Additional Uses for B-PER Questioning
CPR Project B-PER Questions
Preparing for Interview
Create an Appropriate Setting
Ensure the Interview Will Be Focused
Conducting Interviews
Guidelines for Interviewing Practice
Needs Assessment and Problem Solving:
The Needs Assessment Process
Determining the Current State
Defining the Future State
Analyzing the Gap
Developing Solutions
SWOT Analysis
CPR Pilot Project SWOT Analysis
The Problem Solving Process
Determining Root Cause
Generating Ideas
A Guide to Better Brainstorming
Brainstorm This!
Meeting Management:
Preparing for Meetings
Meeting Roles
Managing Disruptive Behavior
What Would You Do?
Managing Conflicts in Meetings
The Nature of Conflict
An Approach for Managing Conflict
Facilitation and its Application
Applications for Facilitation
Characteristics of Effective Facilitation
Facilitator Responsibilities
Best Practices for Effective Facilitation
Facilitation Pitfalls
Gaining Consensus and Commitment
Low-Intervention Facilitation