Train the IT Trainer

Course Description

Business strategies and IT systems which underpin them are severely limited if users are unable to fulfull their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place. The aim of this focused 1-day course is to prepare the IT trainer for these special circumstances.
1 Day
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Prerequisites

Some training experience is presumed.

Making IT Interesting

Individuals Expectations and Fears

Technical Problems

Mixed Groups

"KISS" in Explanations, Examples and Practicals

Generating Rapport and Maintaining Interest

Balancing Telling and Doing

Dealing with Expectations

Overcoming Technofear

Using Equipment to Legitimate a Lack of Understanding

Dealing with Luddite Attitudes

Running Practical Sessions

Dealing with Keyboard Fiddlers

Minimising the Effects of Systems Failure

Disparate Range of Skills and Experiences

Handling the Mixed Status Environment

Train The IT Trainer