The ABCs of Supervising Others

Course Description

The role of the supervisor or line manager is to get things done, on time and on target through other people. However the reality is many people are promoted to supervisors based on how well they perform in their original role. This can be problematic as being an effective supervisor requires skills beyond those of being an excellent technician. This workshop is designed for supervisors who have learned on the job and want to apply the best principles of supervisory management to their role
2 Days
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Prerequisites

This 2 day workshop is designed for people who are new supervisors, as well as those who are lead hands or part-time supervisors, with responsibility for managing a team, without a great deal of authority. It is also suitable for supervisors who have been in the role for a while and want to strengthen their skills to meet the new challenges facing the organisation or department.

Benefits of attending

- The participants will explore the importance of their own attitude and behaviour in creating a productive team culture.
- They will recognise that every member of the team will perform to the desired level and develop a strategy to diagnose and deal with the situation within the organisation context.
- They will learn the value in building relationships and collaborating with other departments
- They will investigate the range of communication techniques at their disposal and how their daily interaction with the team must be conducted in a collaborative and productive manner.
- They will create an action plan to apply the learning to the workplace

Making the Transition

How Will My Role Change?
Managing former peers or friends
Questions Supervisors Have

Responsibilities of a Supervisor

Setting Goals: Planning

How Can Planning Help Me?
The Six Steps to Planning
The Next Steps
Types of Tasks

Communication

The Communication Funnel
Listening
Asking Questions
Probing
Non-Verbal Messages
How informal communication builds or damages morale

Running effective team meetings

Giving Feedback

Building trust
Ask for What You Want
Providing Instruction
Orders, Requests, and Suggestions

Managing Conflict

The Conflict Resolution Process
Seven Steps to Ironing Things Out

Dealing with Difficult Employees

The Hostile Employee
The Chronic Complainer
The Lazy Employee
The Over-Dependent Employee

Dealing with Others

The Reciprocal Quality of Relationships

The People Network
The Negative Spiral

ManagementTime ManagementEffective ManagementSupervisorsTeam LeadsNew Managers