Facilitation Skills for IT Staff

Course Description

This course will provide individuals with the skills needed to facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or `run` meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end-users and IT people are meeting to discuss major projects. The course involves participants working on processes and procedures that result in succesful meeting facilitation through the use of group and individual activities, exercises, formal inputs etc.
2 Days
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Prerequisites

Participants will generally be in a management or supervisory role or be charged with managing groups either in meetings or other scenarios.

What is facilitation?

Distinguish between facilitation and other roles and activities
Define Facilitation
Consider how Facilitation skills support events such as meetings, quality circles
Distinguish between People, Task and Process
Describe the key skills for a Facilitator

Preparation for Facilitation

Working with the meeting `owner`
Allocating roles
Deciding on timings, agenda, participants
Pre-reading and thinking pointers

What does a Faciltator need to know?

Stages in group interaction
Skills required from a facilitator
Assessing your preferred facilitation style

Communication Skills

Spotting Behaviours
Communication styles using NLP information
Active listening
Questioning techniques

Observation Skills

Observation
Recording
Judging behaviours and reactions

Intervention Skills

When to intervene
Frequency of process reviews
Intervention by questioning
Intervention by controlling individuals
Intervention by time-keeping
Intervention on process and procedures
Intervention as an export

Handling Difficult Participants

Types of difficult participant
How to handle these dificult people
Using judgement
Trusting in group dynamics
Facilitation skills questionnaire
FacilitationFacilitation SkillsFacilitation Skills trainingManagement skills