Professional Training

Course Details

As participants move through the four pillars of Emotional Intelligence, they will explore how emotions - including those that can feel uncomfortable - influence our thinking, behaviour and relationships at work. They will consider how personal and professional triggers can lead to emotional responses or 'hijacking', and how greater awareness can create more choice in how we respond.
The course is engaging, practical and reflective, with opportunities throughout the day for small-group discussion, personal reflection, case studies and applying the concepts to real workplace situations. Participants consider how Emotional Intelligence can support stronger communication, more effective relationships and more thoughtful leadership.

Course Objectives

Explain the fundamentals of Emotional Intelligence and recognise common myths about emotions in the workplace.
Identify their own emotional patterns, personal and professional triggers, and potential impact on others.
Apply practical strategies to regulate emotional responses and create more choice in how they respond.
Demonstrate active listening skills to improve communication and social awareness.
Analyse emotional dynamics in workplace relationships and conflict situations.
Develop practical approaches for using Emotional Intelligence to build stronger, more effective relationships.

The overall objective is to help managers and leaders increase their emotional awareness, identify potential emotional triggers in themselves and others, improve their active listening skills, and develop practical skills to build stronger, more effective relationships.

Target Audience

Managers, leaders, project managers, team leaders and those who work with and lead others in any sector.

Course Outline

1. The Fundamentals of Emotional Intelligence and Its Role in Leadership
2. Understanding the Myths and Realities of Emotional Intelligence
3. Building Self-Awareness: Recognising Your Emotions, Patterns and Impact
4. Developing a Healthy Attitude Towards Emotions
5. Self-Management: Understanding Triggers and Regulating Emotional Responses
6. Developing Social Awareness: Empathy, Compassion and Active Listening
7. Using Emotional Intelligence to Strengthen Communication
8. Understanding Relationship Dynamics and Your Leadership Style
9. Managing Emotions and Conflict in Leadership Relationships
10. From Awareness to Intention: Putting Emotional Intelligence into Practice

Participant Takeaway

Participants leave with:

Reflection exercises to support self-awareness
A clearer understanding of emotions at work
A framework for recognising emotional responses
Identification of personal and professional triggers
Practical approaches to managing emotions and conflict
A personal action plan for applying Emotional Intelligence at work