Assertiveness Skills in the Workplace

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This workshop is designed to encourage participants to develop a communication style that is productive, positive and direct rather than aggressive or submissive. It will work with you to develop the confidence and techniques to be assertive and confident in situations that involve stress, conflict or confrontation.
No prerequisites - other than a willingness to learn and adapt!
Feedback :
What is Feedback?
Why is it important?
Recognising the role of emotions
Dealing with negative feedback
Guidelines for receiving constructive Feedback
Guidelines for giving constructive Feedback
Communications Theory:
Verbal and non Verbal Communication
The importance of body language
8 interpersonal communication blunders that can damage your assertiveness
Assertive Ways of Saying No
Verbal techniques to convey assertiveness
Changing Behaviour:
How do others view your behaviour
Have you only one behaviour style in the workplace
Why is everyone in the dark?
How your behaviour influence s how others respond to you
Developing a workable compromise
Assertiveness Techniques:
Recognising Choices
Developing a workable compromise
Assertiveness Preparation Checklist
Rights You Have within the Area of Assertiveness
Six Types of Assertiveness
When to Use Assertion
Creating your Action Plan:
Establishing your goals
The value of small changes
Dealing with resistance
The urge to self sabotage when the going gets tough
Techniques used in this course :
Johari Window
Transactional Analysis
Broken Record
Behaviour rehearsal
Negative enquiry