Assertiveness Skills in the Workplace
Course Description
This workshop is designed to encourage participants to develop a communication style that is productive, positive and direct rather than aggressive or submissive. It will work with you to develop the confidence and techniques to be assertive and confident in situations that involve stress, conflict or confrontation.
1 Day
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Prerequisites
No prerequisites - other than a willingness to learn and adapt!Feedback
What is Feedback?Why is it important?
Recognising the role of emotions
Dealing with negative feedback
Guidelines for receiving constructive Feedback
Guidelines for giving constructive Feedback
Communications Theory
Verbal and non Verbal CommunicationThe importance of body language
8 interpersonal communication blunders that can damage your assertiveness
Assertive Ways of Saying No
Verbal techniques to convey assertiveness
Changing Behaviour
How do others view your behaviourHave you only one behaviour style in the workplace
Why is everyone in the dark?
How your behaviour influence s how others respond to you
Developing a workable compromise
Assertiveness Techniques
Recognising ChoicesDeveloping a workable compromise
Assertiveness Preparation Checklist
Rights You Have within the Area of Assertiveness
Six Types of Assertiveness
When to Use Assertion
Creating your Action Plan
Establishing your goalsThe value of small changes
Dealing with resistance
The urge to self sabotage when the going gets tough
Techniques used in this course
Johari WindowEgograms
Transactional Analysis
Broken Record
Fogging
Behaviour rehearsal
Negative enquiry
Assertiveness