Oracle SQL Tuning Masterclass – Skillnet funded – LAST 4 PLACES

Oracle Expert/Instructor/Author, Dan Hotka will be making a return visit to Ireland in November and will deliver his two-day Oracle SQL Tuning Masterclass in Cork and Dublin.  The Dublin courses are full, with only four places left on the Cork course.

This is a consistently popular course and a unique opportunity to learn from an acknowledged international expert.

If you wish to book some time with Dan for training or consulting on your Oracle installation, please contact Damian O'Neill. For more information on Dan, click here.

To view course details, click here or contact us for bookings.

Web Application Development Bootcamp

Experienced software engineers who have worked on varied projects, mostly client-server, are being asked more and more frequently to deliver for the web.    While they may have time to  figure out some dynamic web application techniques using jsp or php, as seasoned pro’s they know the results don’t really cut it.

This course is designed to take experienced programmers with any background and give them the tools, mind-set, skills and confidence to deliver web applications in our increasingly web-centred world.

To view course details, click here or contact us for bookings

Key Account Management Skills

Clients want their providers to earn future business. They don’t want a “sales pitch.” The emphasis in key account management must clearly be placed on investing the time to build the relationship. This notion is in direct contrast to what many firms have in place. Rather than relationship plans, firms tend to draw up sales plans. The difference is readily apparent to customers.

Key account managers need to make a visible impact on their clients, help to lead their thinking and make an extra effort to understand how their organisation works.

Our programme introduces and refreshes the skills that experienced sales people need to succeed with their Key Accounts.  Click here for details or contact us for in-house courses.

Communications and Customer Service

To succeed – or even just survive in today’s climate – all organisations need the best communication skills and service-oriented objectives that focus on customer loyalty, employee engagement and quality improvement.

Our Communications and Customer Service Excellence course is practical, customer-focused and skills-based. We aim to encourage strong organisational values, promote team spirit, and support a positive work environment. Our goal is to help course participants noticeably improve their customer contact skills so that their employer benefits but also - and vitally - the participants feel confident and satisfied about the contribution they're making.

Click here for further details or contact us for in-house courses.

Assertiveness Skills in the workplace

Work is a pressurized environment and all the more so in a recession. More conflict is evident, as people react negatively to the stress being felt in all aspects of our daily working lives. It is all the more important to understand how to be assertive in this situation.

Assertiveness comes naturally to some, but is a skill that can be learned. People who have mastered the skill of assertiveness are able to greatly reduce the level of interpersonal conflict in their lives, thereby reducing a major source of stress. Our programme successfully assists participants in understanding how and when to be assertive.

Click here for details or contact us for in-house courses