For optimum performance, an Oracle database should be regularly tuned. This is a broad and somewhat complex topic area when it comes to Oracle databases. More ...

 

 

 

 

 

 

 

 

Managing the Customer Service Function

Team Managers are responsible for coordinating the resources and skills of their team, to deliver excellent customer service. To succeed, they must focus on framing customer service as the central activity of the group they lead and ensure their frontline staff know what customer service really means in terms of beliefs and behaviour.

Each organisation must define and each manager convey to their team what 'brand' of customer service they want to be known for - what it should look like and how it should work. Failing this, front line staff define in their own minds what the service level should be and that can lead to mediocre or patchy service.

Our course is specifically focused on assisting managers to monitor team and individual performance and decide which if any interventions are required to improve effectiveness. The programme is very practical and developed from the extensive real-life experience of our trainers.

Click here for further details: or contact us for in-house courses.

 

 

 

Recruitment and Interviewing Skills

Recruitment and interviewing skills is concerned with ensuring that the organisation obtains and retains the human capital it needs and employs them productively. It is also about those aspects of employment practices that are concerned with welcoming people to the organisation.

In order to be proficient at this it is imperative that all managers and team leaders have the skills required to build this human capital. Our training programme involves participants working on procedures and processes that will result in the successful selection of the company's best asset - its Human Capital. For in-house courses, we customise the material to ensure best practice is employed in this vital business area.

Click here for further details: or contact us for in-house courses.

Oracle SQL Tuning

For optimum performance, an Oracle database should be regularly tuned. This is a broad and somewhat complex topic area when it comes to Oracle databases.

Two of the biggest questions faced by your average DBA concern where to start and what to do. All you may know is that a user reports a problem about a slow or poor performing application or query. Where do you even begin to start when faced with this situation?

If you are experiencing current performance bottlenecks or designing a new application and want to know how best to structure your schema and index strategy for optimal performance, then Professional Training have the skills and experience to assist. On our courses, you will get expert insight and learn best practices to help you identify those areas of database and application design that will give you the greatest benefits for performance.

We can provide focused consultancy or training. Click here or contact us for more details on this and our other Oracle courses or Consulting

Microsoft Office Excel 2007: Get updated quickly.

A lot of the change in Excel 2007 comes in the interface. Previous Office applications presented a system of menus, toolbars and dialog boxes, which everyone is now used to. In an effort to make features easier to find and to minimize on-screen clutter, Microsoft has replaced the traditional menus and toolbars with the 'Ribbon,' an interface device that presents commands (buttons, icons and options) under a set of tabs.

As an example, Office Excel 2007 offers tabs for creating worksheets, inserting charts and applying formulas. In theory, only relevant tabs appear when they can support the immediate task at hand. Thus, as an example, Excel's chart commands only appear when you're working with graphs. Ribbons will likely be easier for novices to learn, but may prove frustrating for experienced users who are accustomed to the original MS Office interface. As it stands, it takes time to learn exactly which commands reside on which ribbons.

Even experienced users will benefit from taking the time to do a formal (as opposed to 'at-your-desk-in-a-spare-second') course. We offer a range of options to ensure you get the most from Microsoft's latest release.

Click here or contact us for in-house courses.