Microsoft Office Outlook 2010 Intermediate

This course has been superseded

We suggest the following instead:
Microsoft Outlook - Introduction

Course Description

Microsoft Office Outlook 2010 is the newest version of Microsoft`s popular information management program. This course explores time saving features in Outlook, Microsoft Word features that you can use when creating Outlook items, and various connectivity services (such as e-mail, SMS, and RSS) available in Outlook 2010
1 day
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Prerequisites

To ensure the successful completion of the Intermediate course, the completion of the Foundation course or equivalent knowledge is recommended

Managing Folders

Creating Folders
Renaming Folders
Moving Folders
Deleting Folders
Moving Messages to Folders

Using the Favorites List

Adding Folders to the Favorites List
Reordering Favorite Folders
Removing a Folder from Favorites
Expanding and Collapsing the Favorites List
Enabling and Disabling the Favorites List

Using Search Folders

Creating Default Search Folders
Creating Custom Search Folders
Using Search Folders
Modifying Search Folders

Searching in Outlook

Using the Search Box
About the Search Tools Tab
Setting Search Options
Searching for Contacts
Filtering E-mail

Using Rules and Cleanup Tools

Creating a Simple Rule
Modifying Rules
Using the Rules and Alerts Wizard
Marking a Message for Follow-Up
Cleaning up a Folder or Conversation

Using Quick Steps

Using Quick Steps
Creating Quick Steps
Managing Quick Steps
Resetting Quick Steps

Configuring Categories

Setting up Categories
Assigning a Category to an Item
About Quick Click
Upgrading Categories
Using Categories in a View
Creating Category Search Folders

Managing Junk Mail

Using the Junk E-Mail Filter
Receiving Junk Mail
About the Phishing Filter
About Automatic Downloads
Managing Blocked and Safe Senders Lists

Basic Text Tools

Cutting, Copying, and Pasting Text
Using the Office Clipboard
Using Find and Replace
Checking Your Spelling

Formatting Text

Changing Font Face, Size, and Color
Applying Text Effects
Highlighting Text
Changing Text’s Case
Using the Font Dialog
Clearing Formatting

Applying Advanced Text Effects

Using the Format Painter
Applying a Quick Style
Changing the Style Set
Using Themes
Understanding Mail Formats

Formatting Paragraphs

Aligning and Justifying Text
Indenting a Paragraph
Changing Paragraph Spacing
Creating a Bulleted, Numbered, or Multilevel List
Adding Borders and Shading
Using the Borders and Shading Dialog

Adding Word Elements, Part One

Adding Tables
Adding Pictures and Clip Art
Adding Screenshots
Adding Shapes

Adding Word Elements, Part Two

Adding Text Boxes
Adding WordArt
Adding SmartArt
Adding Charts

Setting up a Basic E-Mail Account

Overview of E-mail Account Types
Setting up a POP3, IMAP, or HTTP E-mail Account
Using Your Mailbox
Understanding the Send/Receive Tab
Setting Send/Receive Options

Configuring SMS Accounts

Setting up a Mobile Service Account
Viewing Text Messages
Creating a Text Message
Removing the Account

Configuring RSS Feeds

Setting up an RSS Feed in Outlook
Setting up an RSS Feed with Internet Explorer
Reading and Managing Feed Items
Sharing a Feed with a Friend
Removing an RSS Feed
Getting Help with RSS Feeds

About Microsoft Exchange Server

Understanding Microsoft Exchange Server
Setting up an Exchange Mailbox
How an Exchange Mailbox Works
Supported Versions of Exchange Server with Outlook 2010
About Outlook Web Access

Managing Your Mailbox

Setting Permissions on Your Mailbox
Configuring Delegate Access
Viewing Another User’s Mailbox
Setting up the Out of Office Assistant
Using the Global Address Book

Managing Tasks and E-mail Messages

Recovering Deleted Items
Recalling Messages
Sending a Task Sharing Request
Responding to a Task Sharing Request
Viewing Another User’s Tasks

Managing Your Calendar

Sharing a Calendar
Responding to a Calendar Sharing Request
Viewing Another User’s Calendar
Using Schedule View

Scheduling Meetings with Exchange Server

Scheduling a Meeting
Using the Scheduling Assistant
Responding to a Meeting Request
Tracking Responses
Adding and Removing Attendees
Contacting Attendees
Cancelling a Meeting
Outlook 2010