Microsoft Business Contact Manager 2010 Complete

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Description:
Business Contact Manager for Outlook 2010 is Microsoft’s powerful contact and customer information management software. This new version of Business Contact Manager incorporates a new user experience that offers visualization of your business data, enhances the effectiveness of your sales management process, and includes a more expanded set of customization features. This comprehensive one-level course covers BCM from top to bottom.
Prerequisites:
Getting Started with Business Contact Manager:
Setting up Business Contact Manager
Working with the Business Contact Manager Interface
Getting Started with the Welcome Center
Understanding the Business Contact Manager Dashboard
Doing More with Dashboards
Using Business Contact Manager :
Working with Accounts
Working with Business Contacts
Working with Opportunities
Working with Leads
Working with Business Projects and Tasks
Working with Stores and Vendors
Doing More with Business Contact Manager :
Advanced Tasks
Creating Business History
Viewing Business History
Managing the Sales Pipeline, Part One
Managing the Sales Pipeline, Part Two
Working with Products and Services
Marketing with Business Contact Manager :
Working with Call Lists
Advanced Call List Tasks
Generating Mass E-Mails
Creating a Print Campaign
Performing a Mail Merge
Customizing Business Contact Manager:
Customizing Lists
Customizing Business Records
Customizing Contact Card Fields
Customizing Forms
Managing Business Contact Manager Data :
Working with Reports
Formatting Reports
Managing Reports
Working with Business Contact Manager Data
Doing More with Business Contact Manager Data