If you are getting ready for a career as an entry-level information technology (IT) professional or computer service technician, the CompTIA® A+® course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer (PC) software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems.
The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examinations, 2016 objectives (exam numbers 220-901 and 220-902), in order to become a CompTIA A+ Certified Professional.
Cost: Price on application
Duration: 5 days
This course is not available as part of our public schedule but can be provided on a customised client specific basis.
To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts. You can obtain this level of skills and knowledge by taking any introductory computing course such as:
Using Microsoft ®Windows® 10
In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems.
Identify the hardware components of personal computers and mobile digital devices.
Identify the basic components and functions of operating systems.
Identify networking and security fundamentals.
Identify the operational procedures that should be followed by professional PC technicians.
Install, configure, and troubleshoot display devices.
Install and configure peripheral components.
Manage system components.
Manage data storage.
Install and configure Microsoft Windows.
Optimize and maintain Microsoft Windows.
Work with other operating systems.
Identify the hardware and software requirements for client environment configurations.
Identify network technologies.
Install and configure networking capabilities.
Support mobile digital devices.
Support printers and multifunction devices.
Identify security threats, vulnerabilities, and controls.
Implement security controls.
Troubleshoot system-wide issues
Personal Computer Components
Mobile Digital Devices
Operating System Fundamentals :
PC and Mobile Operating Systems
PC Operating System Tools and Utilities
Basic Maintenance Tools and Techniques
Personal and Electrical Safety
Environmental Safety and Materials Handling
Professionalism and Communication
Organizational Policies and Procedures
Supporting Display Devices :
Install Display Devices
Configure Display Devices
Troubleshoot Video and Display Devices
Installing and Configuring Peripheral Components :
Install and Configure Input Devices
Install and Configure Output Devices
Install and Configure Input/Output Devices
Install and Configure Expansion Cards
Managing System Components:
Identify Motherboard Components and Features
Install and Configure CPUs and Cooling Systems
Install Power Supplies
Troubleshoot System Components
Managing Data Storage :
Identify RAM Types and Features
Troubleshoot RAM Issues
Install and Configure Storage Devices
Configure the System Firmware
Troubleshoot Hard Drives and RAID Arrays
Installing and Configuring Microsoft Windows:
Implement Client-Side Virtualization
Install Microsoft Windows
Use Microsoft Windows
Configure Microsoft Windows
Upgrade Microsoft Windows
Optimizing and Maintaining Microsoft Windows :
Optimize Microsoft Windows
Back Up and Restore System Data
Perform Disk Maintenance
Working With Other Operating Systems:
The OS X Operating System
The Linux Operating System
Customized Client Environments :
Types of Common Business Clients
Custom Client Environments
Networking Technologies :
TCP/IP Properties and Characteristics
Ports and Protocols
Installing and Configuring Networking Capabilities :
Configure Basic Windows Networking
Configure Network Perimeters
Using Windows Networking Features
Install and Configure SOHO Networks
Supporting Mobile Digital Devices:
Install and Configure Exterior Laptop Components
Install and Configure Interior Laptop Components
Other Mobile Devices
Mobile Device Accessories and Ports
Mobile Device Connectivity
Mobile Device Synchronization
Troubleshoot Mobile Device Hardware
Supporting Printers and Multifunction Devices:
Printer and Multifunction Technologies
Install and Configure Printers
Security Threats, Vulnerabilities, and Controls :
Common Security Threats and Vulnerabilities
General Security Controls
Mobile Security Controls
Data Destruction and Disposal Methods
Implementing Security Controls :
Secure Operating Systems
Secure SOHO Networks
Secure Mobile Devices
Troubleshooting System-Wide Issues:
Troubleshoot PC Operating Systems
Troubleshoot Mobile Device Operating Systems and Applications
Troubleshoot Wired and Wireless Networks
Troubleshoot Common Security Issues
Course Appendices – useful resources:
• Mapping Course Content to CompTIA A+ Certification Exam 220-901
• Mapping Course Content to CompTIA A+ Certification Exam 220-902
• A+ Command Reference
• A Brief History of Personal Computers