CompTIA A+ 2009 Practical Application Support Skills

This 5-day practical 'hands-on' course is the essential foundation for newcomers to PC support. It builds on the skills developed in the 'CompTIA A+ Essentials 2009 Support Skills' course to provide students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIA's A+ Certification exams or other similar qualifications.
Students will learn the fundamental principles of supporting desktop and portable computers and operating systems plus network and print devices and applications.

Students should have successfully completed the gtslearning 'CompTIA A+ Essentials Support Skills' course or have equivalent previous experience of PC support. Specifically, it is recommended that students have the following skills and knowledge before starting this course:

• Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices.
• Install and configure basic peripheral devices.
• Identify types and characteristics of portable computers.
• Install and configure Microsoft Windows 2000 and Microsoft Windows XP.
• Perform basic PC maintenance and troubleshooting.
• Understand fundamental principles of securing IT systems and working safely.
• Communicate effectively with customers.
• Install and configure print and imaging devices.Understand fundamental principles of implementing LANs and internet access.

• Manage and optimize Windows using command line tools, administrative consoles, and Remote Desktop.
• Manage and optimize disks and volumes using command line tools and administrative consoles.
• Diagnose and resolve Windows troubleshooting scenarios.
• Use anti-virus tools to prevent and recover from malware infections.
• Configure and troubleshoot local network and wireless connections and client applications.
• Configure and manage users, groups, and shared resources.
• Configure and troubleshoot access control measures, such as BIOS security, authentication, encryption, and firewalls.
• Perform preventive maintenance using approved tools and products.
• Assemble, disassemble, and upgrade PC and notebook components.
• Configure and update BIOS/CMOS.
• Troubleshoot, optimize, and upgrade hardware.
• Troubleshoot and maintain printers

Monitoring and Performance Tools
Command Prompt and Text Editors
System Information and Monitoring
Performance Options
Remote Utilities

Disk and File Management Tools
Disk and Volume Management
Navigating Directories at the Command Prompt
File Management using a Command Prompt

Troubleshooting Windows
Windows Troubleshooting
Troubleshooting Applications
Windows Printer Troubleshooting

Viruses and Malware
Malware Symptoms
Anti-virus Software

Installing a SOHO Network
Implementing a LAN
Configuring Network Properties
Implementing Wireless Networks
Configuring Client Options
Configuring Internet Connections
Voice-over-IP

Network Security
User and Group Accounts
Setting Share Permissions
NTFS Folder and File Permissions
Troubleshooting File System Security
Implementing Other Security Mechanisms

Troubleshooting Networks
Troubleshooting Networks
Testing TCP/IP

Troubleshooting Client Connectivity
Electronic Mail (Email)

Maintaining PCs
Maintenance Toolkit
Preventive Maintenance

Upgrading and Troubleshooting PCs
General Installation and Upgrade Advice
Upgrading and Optimizing Hardware
Disassembling a PC
Installing Components on the Motherboard
CMOS Setup
Troubleshooting Motherboard Components

Upgrading and Troubleshooting Peripherals and Notebooks
Storage Devices
Adding and Removing Peripheral Devices
Upgrading and Troubleshooting Notebooks

Maintaining and Troubleshooting Printers
Dot Matrix Printers
Inkjet Printers
Laser Printers
Other Printer Types
Maintaining and Upgrading Printers
Printer Troubleshooting