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Print PageA+ Certification: Electives
Description:
This five-day practical hands-on course will teach support newcomers the essentials of installing and troubleshooting all types of PC hardware. On course completion, students will be able to:
- Describe PC support industry job roles
- Manage Windows using command line tools and edit the Registry
- Use Remote Tools to deploy, maintain, optimise, and troubleshoot systems
- Use tools to recover or restore a damaged installation
- Configure and troubleshoot local network and wireless connections
- Configure and manage users, groups, and shared resources
- Configure and secure internet connections and web browser software
- Perform preventative maintenance using approved tools and products
- Assemble, disassemble, and upgrade PC and notebook components
- Configure and update BIOS/CMOS
- Troubleshoot, optimise, and upgrade hardware
- Troubleshoot and maintain printers and scanners
- Cost: Price on application
- Duration: 5 days
- This course is not available as part of our public schedule but can be provided on a customised client specific basis.
Prerequisites:
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.
PC Support Industry:
PC Support Industry IT Technicians
Remote Support
Depot Technicians
Problem Management
Quality Assurance
Remote Support
Depot Technicians
Problem Management
Quality Assurance
Configuring and Troubleshooting the OS :
Using the Command Prompt Command Prompt and Text Editors
Navigating Directories at the Command Prompt
File Management using a Command Prompt
System Management Tools Options for Deploying Windows
Microsoft Management Console
Windows Optimisation Tools
Remote Utilities
Windows Registry
System Recovery Windows Troubleshooting
System Restore
Emergency Repair
Data Backup
Navigating Directories at the Command Prompt
File Management using a Command Prompt
System Management Tools Options for Deploying Windows
Microsoft Management Console
Windows Optimisation Tools
Remote Utilities
Windows Registry
System Recovery Windows Troubleshooting
System Restore
Emergency Repair
Data Backup
Network Support :
Connectivity and Client Options TCP/IP
Configuring Network Properties
Configuring Wireless Connections
Configuring Client Options
Sharing Resources Local and Domain User Accounts
Creating User Accounts
Planning and Implementing Groups
Setting Share Permissions
NTFS Folder and File Permissions
Encrypting Files and Folders
Auditing
Internet Standards and Applications Overview of the Internet
Development of the Internet
Internet Services
The World Wide Web
Electronic Mail (Email)
Newsgroups (Usenet)
File Transfer Protocol (FTP)
Telnet
Instant Messaging
Virtual Private Networks
Domain Names
Uniform Resource Indicator
Internet Email Addresses
Configuring Internet Access Accessing the Internet
Web Browser Security
Network Maintenance and Troubleshooting Troubleshooting Networks
Testing TCP/IP
Configuring Network Properties
Configuring Wireless Connections
Configuring Client Options
Sharing Resources Local and Domain User Accounts
Creating User Accounts
Planning and Implementing Groups
Setting Share Permissions
NTFS Folder and File Permissions
Encrypting Files and Folders
Auditing
Internet Standards and Applications Overview of the Internet
Development of the Internet
Internet Services
The World Wide Web
Electronic Mail (Email)
Newsgroups (Usenet)
File Transfer Protocol (FTP)
Telnet
Instant Messaging
Virtual Private Networks
Domain Names
Uniform Resource Indicator
Internet Email Addresses
Configuring Internet Access Accessing the Internet
Web Browser Security
Network Maintenance and Troubleshooting Troubleshooting Networks
Testing TCP/IP
PC Maintenance and Troubleshooting :
PC Maintenance Electrical Circuits
Maintenance Toolkit
Hazards
Preventative Maintenance
Maintaining Display Devices
Maintaining Disk and Tape Drives
Cleaning Inside the Case
Power Problems
Installing and Removing Hardware Disassembling a PC
Removing Peripheral Devices
Removing Storage Devices
Reassembling the PC
Adding and Removing Notebook Devices
BIOS, CMOS, and System Resources BIOS and CMOS
BIOS/CMOS Setup Programs
System Resources
Plug-and-Play
Troubleshooting and Optimisation Diagnostic Hardware and Software
Troubleshooting, Upgrading, and Optimising Hardware
Maintaining Printers and Scanners Dot Matrix Printers
Inkjet Printers
Laser Printers
Other Printer Types
Scanners
Installing, Maintaining, and Upgrading Printers and Scanners
Printer Troubleshooting
Configuring and Troubleshooting Scanners
Maintenance Toolkit
Hazards
Preventative Maintenance
Maintaining Display Devices
Maintaining Disk and Tape Drives
Cleaning Inside the Case
Power Problems
Installing and Removing Hardware Disassembling a PC
Removing Peripheral Devices
Removing Storage Devices
Reassembling the PC
Adding and Removing Notebook Devices
BIOS, CMOS, and System Resources BIOS and CMOS
BIOS/CMOS Setup Programs
System Resources
Plug-and-Play
Troubleshooting and Optimisation Diagnostic Hardware and Software
Troubleshooting, Upgrading, and Optimising Hardware
Maintaining Printers and Scanners Dot Matrix Printers
Inkjet Printers
Laser Printers
Other Printer Types
Scanners
Installing, Maintaining, and Upgrading Printers and Scanners
Printer Troubleshooting
Configuring and Troubleshooting Scanners