Essential Management Skills
Course Description
This course aims to discuss, understand and practice some of the essential management skills needed to operate in today`s working environment.
2 days
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Prerequisites
Participants will generally be new to the role of manager, seeking to understand, develop and implement the skills required to be an effective manager.Introduction to Management
What is Management?What is Effective Management?
Leadership and/or Management
What is Leadership?Basis of Good Leadership
Leadership versus Management
Creating Trust and Openness
Values of Trust and OpennessJohari Window
Self Disclosure
Setting Objectives and Achievable Outcomes
SMART ObjectivesSetting SMART Objectives
Establishing Evidence Procedures
Communication Skills
Active ListeningQuestioning Techniques
Significance of non-verbal Communications
Observation Techniques
Motivation
Approaches to Motivation
Motivational Tools
Feedback Skills
Giving and Receiving FeedbackFeedback Rules
Coaching and Counselling Skills
Difference between Coaching and CounsellingImportance of Coaching
Coaching Ideas
Dealing with Poor Performers
Collecting EvidenceClassifying evidence
Setting out the Interview
Creating an Improvement Plan
Action Planning
Individual Action PlanningManagementTime ManagementEffective ManagementManagement skills