In order to be sure that the needs and overall goals of the organisation are being met, managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff`s performance, give them feedback on their overall performance and discover each individual`s aspirations. This course will help to develop those skills.
Cost: Price on application
Duration: 2 Days
This course is not available as part of our public schedule but can be provided on a customised client specific basis.
Participants will be in or moving to a managerial or supervisory position in their organisation.
Introduction to Appraisals:
What is an Appraisal?<BR>Functions of Appraisals<BR>What Makes an Effective Appraisal?<BR>
Three Key Areas of Appraisal:
Past Performance<BR>Future Potential<BR>Competencies<BR>Individual Career Aspirations<BR>Time Allocation<BR>
Creating Trust and Openness:
Values of Trust and Openness<BR>Johari Window<BR>Using Johari Window Concepts in Appraisal Interviews<BR>
Setting Objectives and Achievable Outcomes:
Setting Objectives<BR>Three Prime Areas of Objectives<BR>SMART Objectives<BR>
Preparing For an Appraisal:
Steps in Appraisal Interview Preparation<BR>Manager`s Preparation<BR>Appraisee`s Preparation<BR>Steps in an Appraisal Interview<BR>
Communication Skills -Active Listening:
Active Listening<BR>What is Active Listening?<BR>Main Areas of Active Listening<BR>
Communication Skills -Questioning Techniques:
Types of Questions<BR>Tips on Asking Questions<BR>
Communication Skills - STAR Interview Technique:
STAR Interview Technique<BR>STAR Interview Example<BR>
Giving Feedback<BR>Receiving Feedback<BR>
Dealing with Poor Performers:
Collecting Evidence<BR>Classifying Evidence<BR>Setting out the Interview<BR>The Interview<BR>Creating an Improvement Plan<BR>