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Essential Management Skills

Description:
This course aims to discuss, understand and practice some of the essential management skills needed to operate in today`s working environment.
  • Cost: €850.00
  • Duration: 2 days
  • Cork Date: Jan 11-12, Mar 19-20, May 16-17, Jul 18-19
  • Limerick Date: Feb 13-14, May 15-16
  • Dublin Date: Feb 20-21, Apr 11-12, Jun 26-27, Aug 13-14
  • This course is also available as a customised client specific course.
Prerequisites:
Participants will generally be new to the role of manager, seeking to understand, develop and implement the skills required to be an effective manager.
Introduction to Management:
What is Management?
What is Effective Management?
Leadership and/or Management:
What is Leadership?
Basis of Good Leadership
Leadership versus Management
Creating Trust and Openness:
Values of Trust and Openness
Johari Window
Self Disclosure
Setting Objectives and Achievable Outcomes:
SMART Objectives
Setting SMART Objectives
Establishing Evidence Procedures
Communication Skills:
Active Listening
Questioning Techniques
Significance of non-verbal Communications
Observation Techniques
Motivation
Approaches to Motivation
Motivational Tools
Feedback Skills:
Giving and Receiving Feedback
Feedback Rules
Coaching and Counselling Skills:
Difference between Coaching and Counselling
Importance of Coaching
Coaching Ideas
Dealing with Poor Performers:
Collecting Evidence
Classifying evidence
Setting out the Interview
Creating an Improvement Plan
Action Planning:
Individual Action Planning


Dublin: 01 6627700 - Cork: 021 4319010 - Limerick: 061 311982

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