Disciplinary and Grievance Skills for non-HR Managers

Request more details:

Description:
Within all enterprises, everybody is involved in employee relations and has an important role in play in conflict handling and resolution. Disputes and grievances arise at all levels within an organisation and both management and employees have key parts to play in ensuring that a successful outcome is reached. Most importantly, it is an opportunity to improve performance if handled carefully. This programme will not only look at the mechanics of the Grievance and Disciplinary processes but also the outcome for the organisation, the individual and the team/department.
Prerequisites:
Introduction:
Background
Identifying common Grievance and Disciplinary issues
Identifying and managing situations before they become formal Grievance or Disciplinary issues
A look at the legislation
Disciplinary:
Definition
Misconduct and Gross Misconduct
The Investigation
The Interview
Stages of the process
Documentation and Record Keeping
A positive outcome for the organisation and Disciplinee
Grievance:
Definition
Grievance Handling
Documentation and Record Keeping
A positive outcome for the organisation and Complainant
Documentation provided will include:
Sample Disciplinary and Grievance Procedures
Management Checklists
Sample Letters required by employers to comply with legislation