Conducting Performance Reviews

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Description:
This course is intended for Managers who wish to ensure that performance reviews are conducted in a transparent, consistent manner. It will also be helpful for managers who may have been using an informal system to evaluate and communicate performance and want to ensure their reviews are more structured and comply with employment legislation.
Prerequisites:
Managers who wish to ensure that performance reviews are conducted in a transparent, consistent manner. It will also be helpful for managers who may have been using an informal system to evaluate and communicate performance and want to ensure their reviews are more structured and comply with employment legislation.
Benefits of attending :
- The participants will understand the importance of preparation in conducting performance reviews
- They will have a plan to devise appropriate ratings and ranking systems
- They will identify and use the key performance indicators for each role
- Create a plan to accurately document the meetings and ensure legal compliance
- They will develop a confidence in their ability to use the appraisal process to give productive feedback to others
Begin with the end in mind :
Why reviews are important
How do you recognise a good review?
Performance Reviews as part of the entire organisation
Developing a legislative awareness:
Equality awareness
Dignity at work
FOI
What message you want the employees to take away from the meeting :
What do you mean by performance?
Understanding Good and Bad Performance
Creating a line managers checklist
The importance of planning
Step by step planning process
Documenting performance :
Devising appropriate ratings and ranking systems
Deciding what to document :
Narrative
Critical incident
Identify heroic acts
Standards based or MBO
Circulating a self evaluation form prior to the meeting :
Review the job description, how closely aligned is it to what they actually do
Prepare a draft of the review as a way to guide the discussion
Don`t ambush the employee
Active listening :
The importance of note taking
Problem solving to remove barriers
Ongoing communication :
Communicating facts or principles
How to say what you want to say
Giving positive and negative feedback
Diagnostic methods :
Using the Five Whys
Identifying barriers to change