Competency Based Interviewing Skills
Course Description
This course is designed for people who are responsible for conducting selection interviews and involved in the decision making process. It recognises that competency and human capital contributes to organisational success. It helps the participants to identify which competencies are important for the role. They can then use appropriate interviewing techniques to investigate if the potential candidates possess the necessary individual competencies or qualities. It will also suggest some ways to deal with candidates who may have rehearsed answers to predictable questions.
1 Day
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Prerequisites
This course is aimed at people who have little experience of interviewing as well as those who want to refresh their skills or formalise their existing arrangements.Participants will
Understand what competencies are and how to use them to make objective decisionsIdentify and prioritise which competencies are most desirable for the role and the organisation
Use a structured and proven methodology of interviewing
Improve the probability of making good recruitment decisions
Learn how to write up your evidence in a legally compliant way
Competency framework
The competency skill matrixDesired proficiency levels
BARS Scales
Critical Incident Techniques
The legislative environment
Equality Act and employment lawFreedom of Information Act
Guidelines for preparations
The job descriptionThe role purpose and context
Specific priorities and responsibilities
Clusters of competencies
Recognising the YouTube effect
Structuring the competency based interview
The role of the ChairAssigning roles to interviewers
Who asks what
Competency based interviewing question techniques
Identifying the competency levelsThe interview question plan
Avoiding illegal questions
Behavioural interview questions
Types of questions- open, closed, probing
The power of silence
Ineffective questions
Interview note taking
The importance of notesNote taking formats
Using notes as part of decision making
Common interviewer pitfalls
Halo and horns effectPerception and perceptual biases
Non-verbal communication
Evaluating and rating evidence
Using a marking schemeChoosing the right person
Executive DevelopmentHRHR trainingHuman ResourcesHuman resources trainingInterview SkillsInterviewer SkillsInterviewing Skills