Communication Techniques for new managers or team leads

This session will present the necessary skills and techniques to assist new managers or team leads to communicate effectively in their new role. It can also act as a refresher for existing managers. It recognises the reality that we often have responsibility for the performance of others with little formal authority. This course will help the managers identify how their self management and communication style influences the individual and team outcomes.

Participants should be new managers, supervisors or team-leads or moving into that role.

What are the Key result areas in your role
Creating an internal support network

Using your expertise and experience to resolve issues
Taking ownership as the first step in problem solving
You may not have created the problem but how it is solved reflects on you
Directing actions and efforts to achieve results

Internal and external customers
Telephone or email- which is most effective
Emails that deliver your message
Managing your telephone communication
Stating on message in multiple communication channels
Assertive communication techniques
Goal setting and action plans
How to set goals & milestones