This workshop is designed to give the participants an understanding of the importance of effective communication in delivering the core message of the Credit Union.
Cost: Price on application
Duration: 1 day
This course is not available as part of our public schedule but can be provided on a customised client specific basis.
Representing the Credit Union :
What is their role?
Writing to represent your Credit Union
Who are your audience?
Managing your professional persona
How the message is viewed by the reader
Taking control of communication :
Using language the member can understand
What are barriers?
Understanding the communication funnel
Its not what you say, its what they hear
What annoys you and are you contributing to the situation
Explaining the policies and procedures
Providing solutions or guidance in using the policies
Using email as a business tool:
Create effective emails
Techniques for managing expectations
Use email as a business communication tools
Question techniques why and when to use them
The difference between listening and hearing
Technical expertise plus tact :
Characteristics of an effective support person
Characteristics of users
Responding to criticism