Behavioural Interviewing Skills

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This course is designed for people who conduct employment interviews in organisations that do not use a competency framework. Participants will gain the skills to use structured interviews and behavourial questions to identify potential candidates. It will demonstrate how to comply with the employment legislation in Ireland. It will also suggest some ways to deal with candidates who may have rehearsed answers to predictable questions.
This course is aimed at people who have little experience of interviewing as well as those who want to refresh their skills or formalise their existing arrangements.
Participants will:
Understand the legal and organisational responsibilities of the interviewers
Use a range of questioning techniques to gain the desired information from the candidates
Create a range of questions to add to a question bank
Conduct structured and compliant employment interviewers
Capture and objectively evaluate interview data
The legislative environment:
Equality act and employment law
Freedom of Information Act
Guidelines for preparations:
The job description
The role purpose and context
Specific priorities and responsibilities
Creating a person specification
Analysing the CV or Application
The YouTube effect
The role of the interview panel :
The role of the chair
Assigning roles to other interviewers
Deciding who asks what
Conducting the interview :
Opening the interview
Putting the candidate at ease
The importance of notes
Note-taking formats
Using notes as part of decision making
Questioning skills :
The interview question plan
Avoiding illegal questions
Behavioural interview questions
Types of questions- open, closed, probing
The power of silence
Ineffective questions
Common interviewer pitfalls:
Halo and horns effect
Perception and perceptual biases
Non-verbal communication
Weighting and scoring candidates :
Using a marking scheme
Choosing the right person
Using an evidence matrix