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Customer Service Training

The saying "It takes months to find a customer and seconds to lose one", is becoming ever more relevant in business today. Customers of both commercial and government organisations demand a level of service unheard of in the recent past.

All of Professional Training's courses are customer-focused and skills-based. We aim to encourage strong organisational values, promote team spirit, and support a positive work environment. Our goal is to help course participants noticeably improve their customer contact skills so that their employer benefits but also - and vitally - the participants feel confident and satisfied about the contribution they're making.

 Customer Care for IT Telephone Support Staff
 Help Desk Analyst
 Communications and Customer Service Excellence
 Anger Management at work
 Telephone techniques for dealing with Irate Callers
 Telephone Techniques
 Email Etiquette
 Repositioning Effective Customer Service Delivery
 Customer Service for technical support staff
 Managing the Customer Service Function


Dublin: 01 6627700 - Cork: 021 4319010 - Limerick: 061 311982

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